Returns & Exchanges
At Sencha Tea Bar, we want you to be fully satisfied with your tea experience. Due to the perishable nature of our products, we offer returns or replacements on damaged items and unused accessories within 30 days of purchase.
Review Eligibility
Ensure your item is unopened and in its original packaging; please note that loose-leaf tea and brewed beverages are generally non-returnable unless defective.
Contact Support
Email our customer care team with your order number and a photo of the product if it arrived damaged or incorrect.
Pack Your Return
Securely place the unused items or accessories in their original shipping box along with a copy of your receipt or packing slip.
Receive Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing